Here, we address some of the most common questions we receive. Please note that answers might vary depending on the specific market segment you’re interested in. If you have any specific questions or need more tailored information, please don’t hesitate to reach out to us directly.
Wifirst is a leading B2B telecom operator established in Paris, France, in 2002.
Today, our team of 300 professionals manages over 250,000 terminals for thousands of business clients worldwide. Our mission is to deliver high-performance, secure, scalable, and sustainable connectivity solutions to support businesses throughout their digital transformation journey.
Wifirst distinguishes itself from competitors through its 20+ years of expertise and experience in telecom networks, with a particular focus on WiFi.
Our extensive expertise allows us to tackle a range of technological and operational challenges effectively. Whether we’re supporting military operations, managing expansive university campuses across Europe, serving large retail spaces, or enhancing hospitality chains, our proven success in handling complex and demanding projects sets us apart.
Wifirst operates in 30 countries around the world.
As a French telecom operator, we offer comprehensive coverage across all of Metropolitan France. We also have dedicated regional teams with offices in the United Kingdom, Spain, Italy, and Germany, ensuring localised support and expertise in these key markets. Additionally, we support our clients' expansion projects across Europe, such as with Norauto, and globally, including operations with the French Army in Africa and the Middle East.
Wifirst’s connectivity solutions are designed for a wide range of professional sectors that consider digital transformation crucial to their success. Our offerings cater to various industries, including point-of-sale networks, corporate headquarters, hotels, student residences, nursing homes, senior living facilities, clinics, coworking spaces, campsites, holiday clubs, logistics warehouses, and manufacturing industries.
In essence, our solutions are adaptable to virtually any sector that requires robust and reliable connectivity.
Wifirst delivers a comprehensive suite of managed connectivity solutions tailored for businesses and communities: deployment and management of professional WiFi networks, fibre, SD-WAN solutions, and unified LAN systems to support a wide range of applications.
We also provide robust security solutions with our managed firewall services.
Additionally, Wifirst offers a variety of multimedia and voice services: IPTV, Chromecast, IP telephony, and SIP Trunking.
Wifirst continually assesses equipment from a range of IT manufacturers and fosters strong partnerships with key industry players. We work closely with brands such as Cisco Meraki, Aruba, Ruckus, Extreme Networks, Cambium, and Huawei.
Moreover, Wifirst has developed proprietary tools and applications that enable us to efficiently manage and oversee diverse equipment and varied fleets for our customers.
WiFi as a Service (WaaS) combines both economic efficiency and innovation:
Business Model: Wifirst handles the entire deployment and management of the service, allowing customers to pay a fixed monthly fee without any upfront investment.
Innovative Solution: Wifirst takes complete responsibility for the project, offering strong commitments to service quality and performance.
This model is becoming increasingly attractive to IT decision-makers for its financial flexibility and comprehensive service guarantees.
For a comprehensive guide on choosing the best WiFi standard, please read our blog article.
The ideal WiFi standard for your needs depends on several factors. Key considerations include: maturity of the standard (examine the prevalence and compatibility of the standard with existing equipment), your functional requirements, your budget and your preference for responsible technology.
Wifirst incorporates robust security measures to address critical connectivity concerns:
Data Confidentiality and Integrity: Ensuring that data transmitted over LAN and WiFi networks remains secure and unaltered.
Action Traceability: Implementing centralised logging, analysis, and reporting solutions to provide a unified, real-time view of network security, offering complete visibility into both logical and physical activities on network components.
Service Availability: Guaranteeing high levels of service uptime and reliability.
Wifirst is regularly audited by some of our most security-conscious clients, including La Banque Postale (the French Postal Bank), the French Army, and the Mousquetaires group. These audits confirm the effectiveness of our security solutions.
Additionally, Wifirst is ISO-27001 certified, demonstrating our commitment to information security management across all aspects of our operations.
Wifirst's primary business model is "WiFi as a Service." In this model, Wifirst assumes financial responsibility for the deployment and management of the network, and we are compensated through a monthly subscription paid by the customer.
As Wifirst has expanded its services, we now offer additional financial models to accommodate different customer needs. For example, customers who prefer to finance part or all of the investment from an accounting perspective can choose alternative models that better fit their financial strategies.
Wifirst's fiber optic rates are highly competitive due to our extensive network of interconnections with approximately fifteen operators across Europe. This broad connectivity allows us to evaluate connection requests against multiple providers, ensuring that we can offer the best price for each specific geographic area.
For more details on our fibre optic offerings, click here.
The key stages of a successful deployment project include:
Each project is managed by a dedicated project manager to ensure smooth execution and successful outcomes.
How does a WiFi coverage audit work?
To understand the process of how Wifirst performs WiFi coverage audits, we recommend reading our blog article on the topic. It offers a detailed explanation of our audit techniques and practices.
Your primary contact is the Wifirst sales representative who assisted with your contract. Once your contract is signed, the sales representative will initiate the deployment project and assign a Delivery Project Manager (or a Project Director for larger projects) to oversee the process and support you through to commissioning.
Depending on your contract, you may also work with our Customer Success department, an Account Operations Manager, and/or an account manager to ensure ongoing support and satisfaction.
Additionally, a bilingual hotline is available 24/7 to assist with any immediate needs or questions.
Contracts with Wifirst typically range from 36 to 72 months, depending on the specific needs and agreements of the customer.
Absolutely. The internet connection and the WiFi network operate independently. While it’s often convenient to have a single provider for both services, you can certainly choose Wifirst for your WiFi and LAN needs even if you have a different provider for your fibre connection.
Typically, no. Wifirst retains ownership of the equipment to ensure it can manage, configure, update, and replace it as needed, thereby maintaining a high quality of service.
Furthermore, there is generally no significant advantage for customers to own the equipment, much like how consumers typically do not own their "consumer box". Additionally, Wifirst benefits from preferential purchasing rates due to large order quantities, which is possible because we retain ownership and management of the equipment.
All solutions provided by Wifirst are service-based, ensuring comprehensive 24/7 monitoring of all deployed network equipment. We deliver preventive, corrective, and evolutionary maintenance to ensure continuous performance.
Our advanced technologies and structured organisation enable us to commit to a minimum service availability of 99% and a guaranteed restoration time of 4 hours in the event of a breakdown.
A leader in innovative WiFi and Fibre connectivity solutions since 2002, Wifirst is trusted by thousands of customers across Europe to provide high-quality, robust networks.
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Wifirst - The HKX Building
3 Pancras Square, London, N1C 4AG
