Founded in 1925, Champneys is the UK's leading spa group. The group operates four award-winning spas, two luxury hotels and three day spas across the country. Its motto? To help its customers relax, rejuvenate and detoxify their minds and bodies. Champneys called on Wifirst to standardize the wireless infrastructure of its properties.
The challenge
Located in the counties of Leicestershire, Hampshire and Kent, Champneys properties are surrounded by beautiful parkland with breathtaking outdoor spaces. They are also listed as"recognized and protected buildings" for their historical aspect. This exceptional setting nevertheless presents a challenge in terms of network coverage, with white zones and an aging infrastructure. Faced with numerous comments from customers, and the impossibility for staff to use payment terminals and business applications, the group's management called on Wifirst to update the WiFi network at its properties.
The solution
The Champneys group understands that the modern curist appreciates relaxation and disconnection, but not necessarily for the entire duration of his stay. Thanks to Wifirst's network audit and deployment, Champneys now offers connection speeds up to four times faster, improved capacity to handle a large number of devices simultaneously, and enhanced reliability, guaranteeing guests quality Internet access with excellent network coverage, even outdoors.
The result
Providing excellent WiFi 6 coverage both indoors and outdoors enables Champneys' customers not only to use social networks, but also to stay connected during their wellness stay.
Wifirst has also converged the staff network and a variety of other connected services, which means less active equipment, reduced energy consumption and a more stable, reliable and fast network for all.
This project shows just how important it is not to underestimate the value of high-performance WiFi. It's the essential technical foundation for the digital transformation of Champneys properties, and also enables them to make their customers their first ambassadors on social networks.
“Wifirst has provided Champneys with an updated WiFi infrastructure that enables faster connectivity throughout the resorts, within our budget. Our guests are now able to get online easily which has enhanced their ability to easily promote Champneys Resort through various social media platforms leading directly to increased bookings."
Anthony Bargery
Group CIO, Champneys Spa Resorts and Hotels
